Contrary to fears, teleworkers are easier to manage, if you're careful in your selection criteria.  Make telework a privilege to be earned, and your stellar performers will become even more productive, while lightening your management load.

Caller ID is a telephone feature you can buy from your phone company, and it can give you more information at the beginning of each call.  But, careful how you use it:  You could end up alienating your callers if you aren't wise.

"We'll wait a few more minutes for the others to arrive" are the worst words your participants can hear.  Set your team up for success by starting on time, because it honors those who've made the effort to be there on time.

Not every good creative idea gets adopted, mostly because many good, creative people don't know how to prepare the audience to be receptive—even eager—to hear how they could improve.  Building rapport, and knowing when you have it, is the key to success.

We all "cyberloaf" once in a while, but people who believe they've been treated unjustly by management will retaliate in cyberspace.  Here's the results of a recent research study.

Another role to distribute to your teleconference participants:  The "relevance keeper" makes sure people stay on the task at hand, instead of wasting time on tangential ideas.

Broadband Internet access has been popular in urban areas, but even there coverage is spotty.  And, in rural areas, new wireless technologies are making inroads.  So, who can get it and who can't is worth investigating before you start telework programs. 

What's the difference between telework, telecommuting, groupware, virtual teams and other popular new expressions in the Internet age?

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