Like your legal name and your nickname, your eMail name says a lot about you, and you should pick it carefully.  You also need to use the capabilities of your eMail product to make sure readers see your personal name, not just the computer formatted style, so they can pick your eMail out of the clutter.  We also explain why you should have at least two eMail addresses, and how to deal with a departmental or organizational eMail address for customers who need to contact you.

Learning is a life-long activity, and when you no longer work in a central office, you have to look at it differently.  You're going to be on your own, and have the discipline to motivate yourself to remain a student...forever.  Fortunately, the Internet offers lots of new opportunities for staying abreast of your field without having to leave your desk.  We show you where to start...and why.

Some problems are so big and so difficult they're officially called "wicked."  How you treat them has less to do with classical systems analysis and finding "the right answer" and more with marshalling the resources of all the stakeholders in the problem, and leading them to the best solution under the circumstances.  We show you how to identify wicked problems, and how to lead people toward solutions that will work.

Some bosses, clients and coworkers are very, very difficult to work with.  Sometimes it's because they shouldn't be doing the job, sometimes they're just plain incompetent...and sometimes they're actually doing the right thing, and you need to learn better how to work with them.  Learn how to perform the triage that will help you discern which case you're dealing with, and how best to move toward a better situation.

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